Providing an excellent customer service experience to each client is essential to be a successful seller on Amazon. This gigantic e-commerce hub heavily relies on feedbacks and reviews to determine the seller rank as well as their placement in relevant search results. In fact Amazon has developed algorithm that discovers sellers with admirable customer service track record as well as the ones with negative standings in their customer support. The data is used for rewarding and pushing down the sellers according to collective feedback they receive from their customers.
Apart from this, shoppers also evaluate sellers through responses from previous or existing customers. Quite commonly they decide to buy after taking these feedbacks into consideration. In other words having high positive feedback can drive growth in your Amazon sales. On the other hand, in some extreme cases, Amazon sellers sometimes find their accounts suspended and even removed due to poor customer service.
Why Customer Support by Sellers is Taken So Seriously by Amazon?
The answer is quite simple, the reviews and feedbacks by customers reveal the pros and cons of the products as well as the seller’s responsiveness to the customer. When both considered together, assessing the products quality and seller’s business ethics becomes very easy.
- Excellent customer response and support is one of the prime factors Amazon considers while determining ranking for sellers. This can potentially be by far the biggest catalyst for more sales.
- Better customer care is the most organic way to beat your competitors and get ahead of them as Amazon and shoppers both tend to decide based on your reviews and feedbacks.
- A high score on customer support is always supportive for your brand. Your existing customers enjoy the fact that you handle their questions and issues perfectly. Also, the first time visitors feel confident after looking at your positive feedbacks.
Awami Customer Service Solutions for Your Amazon Business
At Awami, we understand that sometimes as an Amazon seller you have so many things to do and responding to customer issues and questions in a timely fashion isn’t sometimes possible for you. We offer customized customer care solutions for your Amazon business, so you can focus on what you do best. We have customer support staff who have helped hundreds of Amazon businesses with all their customer care duties.
Awami customer care agents have vast experience to:
- Answer questions and queries
- Respond to reviews and feedback
- Mitigate negative feedback
- Process returns and exchanges
- Handle refunds
Beat the Competition through Better Customer Service
Build a Superior Reputation on Amazon
You can form a stronger rapport for your Amazon business by providing more superior customer service than your competitors. Just like any other online business, customer support plays a crucial role in building a brand on Amazon.
More Sales
Great customer service helps you to gather more positive feedback which enhances positive reviews for you on Amazon. You can boost your sales as a large percentage of shoppers make their decision to buy based on reviews for the sellers.
Higher Ranking
Amazon sellers with timely and effective customer support are placed higher in relevant product searches on Amazon. This makes investing in customer services improvements worthwhile because a jump in ranking means more visibility and sales.
Buy Box
Greater brand strength, sales growth and improved ranking ultimately make you a perfectly suitable candidate for winning the buy box. A buy box win can further enhance your growth potential exponentially.
Awami Provides Best Customer Support
At Awami Solutions, we have extensively trained customer support staff ready to manage every aspect of customer services for your Amazon business.
Dedicated Customer Care Assistants
When you outsource your customer service operations to Awami, devoted agents excellently perform all the tasks related to serving your customers. They get familiar with your product catalog and business policies fast to ensure fluid responses.
Experienced
We have managed customer service operations for over a hundred clients with varied product ranges and vast sales. We know how to keep your business in a fast growth mode through keeping your customers satisfied.
Highest Standards
Awami’s customer support specialists have been trained to offer formidable customer support that leads to optimum results. Each question and issue is handled according to best customer assistance standards.
Prompt
Timely assistance on customer support matters is essential for building a great rapport for your business on Amazon. This is why we focus on responding to queries and resolving issues promptly.
Return Customer Growth
Superior after sales services create trust among your customer base for your brand and products. This enhances the likelihood of shoppers to keep coming back for more purchases.
Call us today and find out about our low cost customer service packages.